Tel-A-Patient - Appointment Reminder & Recall System - Your Trusted Partner in Patient Communications

PowerCalls-USB™ Appointment Confirmation System

We all agree that your computer can confirm appointments and recall patients faster, more efficiently and just as personally as your Office Staff. The question today is not, "Does this technology make sense?" or, "Is the Concept Valid?" Automated appointment reminders have been studied and validated for years. It's a fact…Appointment Confirmation Systems are efficient, well accepted and cost-effective.

The question today is "Which System will You Buy?"The Answer is PowerCalls-USB!

You want the most powerful appointment confirmation system you can find. And these days power isn't just speed. You want a system that EMPOWERS your team to do the job quickly and easily. You want the most state-of-the-art technology to speak each Patient's name and deliver the clearest message whether it's spoken to a person, an answering machine or voice mail.

USB Technology and our Text-to-Speech (TTS) Engine make PowerCalls the BEST VALUE in the world of Appointment Confirmation Systems. USB means Fast, Easy Installation - No Airfare, No Travel Required.

Out of date appointment reminder technologies usually require a computer technician on site at your office to perform complicated installation and training. You foot the bill, upwards of $1,000!

USB (Universal Serial Bus)developed by a consortium of top hardware and software companies, solves nearly all the problems associated with prying open a computer to install circuit boards. USB is the future of computer technology. USB eliminates the invasive nature of installation that often leads to compatibility and operational issues. Be sure your Appointment Confirmation System is state-of-the-art, USB technology.

USB Technology is so advanced it makes your work easy. USB allows you to plug PowerCalls-USB into the USB port on any computer in your network other than the File Server. Then a PowerCalls expert simply dials into your computer using a modem or high speed internet connection to complete the software configuration and training. The whole process usually requires just two hours. That's a perfect example of how elegant, feature-rich, USB Technology has simplified the computer world … and made Appointment Confirmation calls more affordable

Text to Speech (TTS Engine) is standard on PowerCalls-USB. Let the TTS Engine pronounce your Patient's first and last names. It's computer age technology that tells patients your practice is on the cutting edge. No staff time spent recording variables or speaking patients names daily.

Crystal Clear Voice - PowerCalls messages have always sounded smooth, natural and clear. Now, they're crystal clear!

AVR-4 Advanced Voice Recognition - Advanced Voice Recognition ensures that PowerCalls-USB messages are left correctly no matter who answers the phone…a person, an answering machine, or even a home voice mail.

Message Recording Options - Your staff can record outgoing messages so the voice is familiar or use our studio.

One Button Daily Operation - It's so easy, anyone can activate your PowerCalls-USB calling sessions.

PowerCalls-USB delivers a personal touch that hepls build and maintain Patient loyalty.


Use PowerCalls-USB to:Confirm Appointments for
New Patients, First Visits, and On-going Patients.

  • Patient Recalls to Reactivate Patients
  • Reschedule 'No Shows'
  • Emergency Office Closing or Appointment Cancellations (Weather, Medical emergency, etc.)
  • Discuss Balances
  • Welcome new families to the Community
  • Wish Happy Birthday
  • Announcements-new office locations, introduce a new doctor, flu shots reminder
  • Pre and Post-Op calls
PowerCalls Features List
  • Fast, Easy USB Installation
  • Text to Speech (TTS) Engine automates daily use
  • Expandable up to 32 lines
  • Makes up to 60 calls per hour per line
  • Multi-tasking Jobs (confirmation, recalls, birthday, accounts receivable)
  • Unlimited number of message types
  • Integrates with existing Practice Management software
  • Voice options - Yours or Ours
  • Detects answering machines-leaves message or keeps calling
  • Multi-lingual (9 languages)
  • One button operation - virtually no training required
  • Each message is customized to say Patient first and last name, appointment type, day, date and time, service provider and location
  • One message for family members
  • Auto removal of duplicate calls
  • Calling hours variable by day
  • Convenient touch-tone response options for patients
  • Child-proof message delivery
  • Comprehensive daily reports - sort and print options
  • Call result exporting for use by other programs
  • Windows point and click Interface
  • E-mail confirmation (Patient requires e-mail address field)
 PowerCalls-USB Requires
  • Windows 98, Windows 2000 or Windows XP Operating Systems
  • Pentium PC (700 mHz processor) with at least 1 USB port
  • Minimum 128 Mb RAM
  • 750mb Hard Drive, 1Gb preferred
  • CD Drive
  • Modem
  • Analog telephone line such as those used for fax, modem, or credit card authorization. When PowerCalls makes evening calls, it shares pre-existing lines.
    You want Power and you want Control. PowerCalls will do what you tell it to do, because YOU CHOOSE the response options. Patients can…
  • Confirm their appointments
  • Leave message for the practice
  • Transfer to the receptionist
  • Access directions to the office
  • Receive instructions for a specific visit
    - New Patient
    - Pre-Op Information
  • When a machine answers
    - You decide to leave a message OR leave no
      message
    - Call back later
    - Call X number of times prior to leaving a
      message on an answering device or voice mail
  • When there is no answer
    - Select the number of rings before starting next call
    - Determine how many times and how often to call
      back
    - PowerCalls-USB calls back automatically
  • Busy Signals
    - You decide how often to call back
    - PowerCalls makes additional calls automatically
  • Individual Call Processing
    - Make one call per family
    - Call in other languages
    - Skip Patient "Just this time"
    - Always skip this Patient.
PowerCalls Includes
  • PowerCalls-USB Hardware with 1-32 lines
  • PowerCalls software CD
  • Project coordination by TAP Staff
  • Toll-free, on-line system configuration & installation
  • Toll-free on-line training and technical tupport
  • 90 Days FREE technical support
  • USB Cable
  • Power Supply
  • Microphone
  • Installation Cable
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